No, you don’t have to pay a fee.

By contact our customer support team immediately. Provide clear photos of the damaged item and its packaging. Our team will review the case and offer a suitable resolution, such as a replacement or a refund. We’re here to assist you every step of the way.

Yes, your invoice is included with the shipment. If you need a digital copy, please contact our customer support team.

If your parcel arrived broken, please contact our customer support team immediately. Provide clear photos of the damaged item and packaging. We will assess the situation and arrange a suitable resolution, such as a replacement or a refund. Your satisfaction is our priority.